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Kyle B.

Contributor Level

Total Points
144

1 Review by Kyle

  • Coffe Italia

11/8/20

I have waited weeks upon weeks upon weeks and I am still waiting - the current issue though is now their shipping partner.

The entire experience has not been good, every single step of the process in making a purchase with coffeeitalia.co.uk has been painfully slow - it takes days for them to respond after they take your money. I feel they don't treat you like a customer but like someone to take advantage of. They sell very expensive equipment but have customer service that is worse than what you would expect in a dollar store in the US. I wish I went with a competitor and until I ever receive my purchase I have this sinking feeling in my stomach I made a terrible decision to go with them. I can't even fathom if there is an issue with my order - what will I do - it doesn't matter they offer any warranty because it doesn't seem they even care to respond to customers after you hand over your money. Furthermore their "Prime Delivery" for £9 an item seems to simply be a fraud - it doesn't do anything they will surely ship your order the cheapest slowest way possible.

At the end of the day you spend a lot of money on an espresso machine and will wait up to a month with little information and little contact - if you want to risk your money then go ahead but I hated this experience and I'm still in the middle of it waiting. I didn't check the mountain of negative reviews here first and I should have, their competitors don't seem to have the same problems.

Kyle Has Earned 4 Votes

Kyle B.'s review of Coffe Italia earned 4 Very Helpful votes

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