This had to be hands down the worst customer service experience I have ever had. I ordered the deluxe flower arrangement for my mom on Mother's Day. I spent over $120.00 what was received I would not have paid $20 for at the grocery store. Pictures provided. I tried calling for days after that but they were getting so many complaints the wait times were over an hour. I finally got a 30 minute wait time and went through my whole complaint and was told they would refund 40% of my purchase price or I could let them re deliver something else. WHAT?! I even offered the pictures. I told them not to use that local florist again because they are obviously blind to what is ordered and what is delivered. Ok, redeliver in one week. Again, WHAT?! A Week?! The week comes and goes, no flower arrangement resent to my mom. Call customer service back which is all India all the time. They went Huh, it looks like we could not get in touch with the florist who delivered to get them to redo it. Okay, I already told them I did not want anything from THAT florist, they did not even give me a courtesy call to let me know they would not be delivering. As I am having a coronary, I am disconnected. What?! I call back, there are no notes available to this CS lady. I explained the whole story again, offered pictures and she went into her computer and said she could deliver red roses to my mother from the farm or warehouse or something not from a local florist. "It is very beautiful" she says. "It is a valentine arrangement" I say. I agree because by this time I am about to completely lose my S. They said they would be there on June 15th. What?! June 15th comes and goes, no flowers. CALL THE F'ERS again. New Delhi reports they do not know what happened and would send one out immediately. So now they can send it immediately not in 3 weeks? Finally my mother received a very average valentine bouquet of red roses. They come in a box, not arranged you have to do all that yourself. We are engaged to be married in December. STAY AWAY FROM 1-800 FLOWERS! They are terrible at what they do, they count on you not seeing what you sent, you grossly overpay and customer service is awful. It won't let me upload the picture of what I ordered unfortunately because I want you to see the STARK contrast. But look at the picture that did load. Does that look like a $120 arrangement? It's daisies and carnations. BUYER BEWARE!