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Lea D.

Contributor Level

Total Points
80

1 Review by Lea

  • Adore Me

10/26/20

Started out good. Then started getting the same stuff every month, even though I filled out the questions on preferences. Started getting boxes late, then one month not at all. Got charged for all items in a box we sent back. Now just got charged for two items in a box they claim was damaged. One of which I never handled. The other was just tried on. No explanation of damage- just $40 charge. Can not get a hold of them about the $114 charge from the box we sent back all items in, doubtful any more attempts will be successful. Will try again next week. One box had two of the same pieces in it. Very disappointed. Will never open another box - I'll simply send it right back if I get one again. This was a gift from my husband. Thoughtful - but wrong company choice.

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Sandra N. – Adore Me Rep

Hi Lea,

Thank you for taking the time to review us!

I am terribly sorry to hear that the experience you had with the Elite Membership was less than perfect.

This is a totally unexpected situation, seeing that we are a lingerie company we give great importance to the inspection of products upon return. However, the human factor is still involved, and thus, the risk of mistakes still exists, for which we apologize, should it be the case.

Not to worry, we will take into consideration your complaint and forward it to the relevant team in order to deduct measures we can adopt to prevent any issue of this nature in subsequent times.

We would be more than happy to assist, unfortunately, we cannot identify your Adore Me account through this platform. Therefore, can you please elaborate on your concern further by email or phone and provide us the box from which these sets came from. Through that, we can be able to help you with this matter.

We look forward to hearing from you. And please let us know if there is anything further we may do to help.

Best,
Adore Me
help@adoreme.com

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