Let me start by saying that I have purchased 2 other cases from this company and they were perfect! They had a high gloss finish that I loved. When I purchased this one, I thought it would be the same, but it had a matte finish and just wasn't exactly what I wanted. I reached out to the company and they gave me a refund and even said they were sending me a different replacement case to apologize for the inconvenience. They make exceptional products. There have been times when the product was VERY slow to ship, but each time I emailed them, they were quick to ship another one out that arrived in a few days. Overall, I would still recommend them because their products are very high quality print…and their customer service towards me was great!