We stayed 2 nights at best western finger lakes/cortland new york, hotel is only 5 years old but the upkeep is poor, stained carpeting, no ice machines in service during our stay, and no one has taken care of the landscaping since the hotel was built. Breakfast was muffins in baggies, when we spoke to management about this, they claimed they could not hire any help, nobody wanted the job. Then they told us we could have booked the room for less if we booked directly through the hotel instead of using booking.com. There is no excuse for that hotel to be in that condition and I will never use booking.com again. Best Western should keep a better eye on their locations, it would help to avoid reviews like ours.