Great customer service is when companies do what they are supposed to and do it efficiently. But "Outstanding" is reserved for those that go above and beyond. In the more than two decades I have dealt with A-Z there has been a handful of times where they have demonstrated going above and beyond, and this was one of those times. A-Z does the every day very well, and when they asked to go out of there way, they are there for you. A big Thank You!