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lewis w.

Contributor Level

Total Points
142

1 Review by lewis

  • Coffe Italia

5/21/19

I've ordered a gaggia classic coffee machine. After recieving the order and following instruction I found the pump would not prime.

After trying common fixes for this I contacted the customer help phone number. I have only recieved rude and unhelpful advice on this number. I have now spoken on the phone to this contact four times, each time with him hanging up on me whilst im still trying to talk with him.On one call they offered me a free repair and was directed to speak to their customer helpline. I would have been happy to receive this, but speaking to the customer help email has also been massive waste of time. I've explained that I have been directed there to get a repair but I am still in the cycle of them giving me simple advise on fixing the machine, which i tried last week.

After all this fiasco i found the same machine for £40 more at house of fraser. I should have got my machine from there to save myself the hassle.

Also machine was shipped with a Europeon kettle lead. Not a big deal but not as advertised.

I'm currently trying to get a refund. Wish me good luck.

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Lewis W.'s review of Coffe Italia earned 2 Very Helpful votes

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