Liam N.

As someone who worked briefly in UX/UI (User Experience/User Interface), I understand the journey when it comes to interacting with an app. The MyGov app exemplifies an interface that isn't effective; the process of signing up and verifying your id was extremely arduous. When providing your identification documents, all seems well; but what could make this app more effective, is if that they were able to automatically connect your Medicare account during the initial stages where you provide the details when signing up. Once in the main menu of the app, the navigation is a bit limiting, with few buttons taking you external links, which for some users may be overwhelming. I suggest putting the information within the app, even if it is brief and concise and not have menu after menu. Overall, the MyGov app is a painful and limited experience.