I absolutely hate spectrum and am sick of there monopoly. We have internet 100 mbs they say, NO it's not even 50 yet they just raised our bill. Have had numerous techs and supervisors out here, They blame the problem on the modem or our phones or our router. They never find the problem. We have replaced EVERYTHING, PHONES, MODEM AND ROUTER. So now they are blaming it on my laptop. They use there phone or laptop and get very high speeds and then when your laptop is getting half the speed they say we are getting the fast signal according to there phone and laptop. I will NOT BUY ANOTHER LAPTOP AND SAID TO THEM IF i HAD A BRAND NEW LAPTOP AND STILL WASN'T GETTING THE HIGHER SPEED WHAT WOULD YOU SAY. THERE ANSWER AGAIN WAS... WE ARE SHOWING THAT YOU ARE RECIEVING THE SPEED WITH OUR EQUIPTMENT. THEY ARE FULL OF BULL$#*! AND BIASED. THEY LIE TO THERE CUSTOMERS AND DO NOT FIX THE PROBLEM, THEY DO THE BLAME GAME ON YOUR EQUIPTMENT. DO NOT GO OUT AND BUY NEW EQUIPTMENT IF THEY SAY IT'S YOUR EQUIPTMENT IF THERE IS A PROBLEM BECAUSE WE DID THAT AND AGAIN THEY NOW BLAME IT ON MY LAPTOP. I HOPE WE GET ANOTHER SERVICE OUT HERE BECAUSE THEY KNOW THAT YOU DON'T HAVE CHOICES FOR INTERNET SO THEY DON'T CARE TO HELP. WE USE TO HAVE TV, INTERNET AND PHONE UNTILL THEY GOT SO RIDICULOUS IN THERE PRICE. NOW JUST THE INTERNET AND THEY DON'T DELIVER THE SPEED THEY CLAIM YOU WILL GET AND HAVE MANY EXCUSES THAT ARE JUST PLAIN LIES.