Linda M.

I ordered charms and a necklace in the Pandora sale on line at Pandora.net. These were sent to my billing rather than shipping address. I contacted customer service who were totally disinterested and very unhelpful. I was promised an email I firming me if the order status after contact with the delivery company. No email and left wondering where my order was three weeks later. E mailed customer service and a different member. Order returned and I would be refunded. Now will be over a month-no order and waiting for my money! Shocked snd fed up so emailed asking that they could send me a charm from the sale. No that was not possible but I could have free postage on my next order! No way will I order again! I have bought Pandora since beginning and own many bracelets. Shocking to say the least from a huge company.