I have experienced this several times with Garnet Hill... you make a purchase but have to return it. Even if you return it to UPS that very day, you won't see your money credited back for at least 2 to 3 weeks, nor will you be notified of the status of the order. It cannot be found on the website. Also, their shipping is too high, especially for returns unless it is an exchange. I'm going to avoid dealing with Garner Hill from now on.