Logan B.

Got a virus attempting to download a PS2 bios. You definitely want to stay far away from this website.

Eddie Bauer recently (and discreetly) got rid of their lifetime guarantee. I used the Wayback Machine to narrow it down to sometime between March 27,2019 and May 30,2019. That explains why I haven't received refunds on certain items, the last few months, even though I bought my items when the guarantee was still in effect.

You can no longer find this on their site...

"Eddie was one of the first retailers to offer an unconditional guarantee in writing-he was that confident and committed to the quality of his products. And after 50 years in business he said, "My greatest contribution to the consumer was our 100% unconditional lifetime guarantee. That guarantee was part of what I sold." Eddie's philosophy guides us to this day. Every product we sell is designed to be the best and built to last. If anything you buy falls short of those standards, you're invited to return it at any time."

They clearly no longer standby their product. It's also shady that this was removed, discreetly, and replaced with a one year return policy.