- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
I recently bought a fleece cape for £14.99 plus £4.99 delivery charge.
On arrival, I tried it on and firstly, it didn't look at all like the advertised picture in their catalogue. Secondly, it didn't fit as the back was halfway between my waist and shoulders and the side arm slits were too far back. Therefore, in two words it was totally unwearable and substandard!
After contacting the company to report the problem I was told to return with a cover letter to explain why I didn't want it and that cost me a FURTHER £3.28 with Royal Mail. When the refund was processed, there was no mention of the £8.27 which I'd had to pay to receive and return the faulty item. I shall be following this up, but I don't hold out much hope as the member of staff was very abrupt when I spoke to her, almost to the point of being rude.
I really wish I'd read the reviews before ordering and I certainly will never deal with this company again.
Tip for consumers:
Do not buy from them as the quality of the goods and customer service was disgraceful.
Products used:
A fleece cape.
The last three tutees who contacted me via the messaging online, asked when I was available. I gave detailed times of spaces which were immediately deleted by an automated 'red' bold message on the site. Therefore I had a further message from the potential tutees to say they were confused by the deleted information.
When I emailed the company i was informed that all contact numbers ie phone numbers, emails and addresses were spontaneously deleted from messages as the site can't differentiate between lesson times and any other numbers. However, they did say that this is reversed as soon as the company accesses the messages but I had no way of knowing if my original available details had been reinstated.
None of the last three tutees replied so I can only assume that they didn't in fact see my original message. This is a ridiculous situation for a company who manages the liaisons between tutors and tutees and they need to alter the software to recognise the difference between telephone numbers etc and available times and days available. Alternatively, a notification could be sent to the applicant to inform them that the message had been updated.
I'm extremely disappointed with the system and don't agree that a professional company would allow this to happen.
Lorna hasn’t received any thanks yous.
Lorna doesn’t have any fans yet.
Empty.
My brother lost £200 when he placed an order and was somehow signed up to some scam club. They...
My Mother age 97 has had at least £450 taken from her credit card account by this company. I have...
Dear Lorna,
First Tutors aim to provide a service which allows for seamless communication between tutor and student as tuition requirements are discussed on our messaging forum. The content blocker is an essential tool in ensuring the security of this process but we are aware that at times content can be blocked which can be a barrier to the smooth communication we strive to achieve.
Should you receive the warning message that content has been blocked, please be assured that your message will be quickly moderated, and any appropriate content unblocked. You do not need to contact us about this as the process happens automatically during our office hours of 8am - 7pm, 7 days a week. Outside of these hours, your message will be moderated the following working day. Thank you for your understanding in this matter and please be assured that we do appreciate the importance of delivering your messages in their entirety.
Kind Regards,
First Tutors