Lorrayne M.’s Reviews of Northbound Gear & more

Lorrayne's Profile

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Northbound Gear

Outdoor Clothing

“Beware”

12/6/21

Verified purchase

Items orders on October 26,2021. This is advertised as a Canadian Company. After ordering items I found out they were manufactured and shipped from China. As of December 6,2021 and after many contacts with customer service I have not received items. Customer service excused the problems on weather, customs, warehouse, US customs. When I asked to speak with a supervisor, I was immediately issued a refund without my asking for one. Scam?

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Thank you

Northbound G. – Northbound Gear Rep Over a year old

Hi Lorrayne, thanks for taking the time to leave us a review! A full refund has been issued for this order.

We completely understand how frustrating this has been for you, and we're sorry that your experience with us is not smooth as it could be. When you placed the order, we immediately shipped it. However, since it was December, the volume of orders overwhelmed the courier, and they lost your package. Upon their confirmation, we initiated a full refund for your order.
If you have any other questions or concerns, please feel free to reach out to us at info@northboundgear.co and we are happy to assist you.