I sent a package via UPS. Their computer system autofilled the wrong address, changing the suite # of the destination to the street #. This package was a donation to a charity. I paid $12 to ship it. They decided after their system changed the address, that the address was wrong. They delivered the package and then charged me an additional $18 for the change in address to my paypal. I did not authorize this. I would have been fine if it was returned to sender or delivered to the wrong address. For the first time I can actually say, I prefer the post office. They do not steal money out of my accounts/ credit cards. Even if the package was addressed wrong, which it was not by me, $18 is insane. What would they have done if I paid in cash? According to UPS, when they went to deliver it to the business park, they did not have a suite #. Amazingly it was still delivered on time, so did it take them a whole 5 minutes to figure the suite #. At $18, the person working must get paid over $200 an hour for the price to be justifiable. I've had UPS loose stuff of mine before that I paid extra for overnight shipping and other such screw-ups and I have let them slide. Stuff happens, but after this slap in the face by UPS, I'm done. They are thieves and I will complain to anyone who will listen, because UPS will not. They don't care. They have stolen my money and lost my business forever.