I have bad experience in this site too, I recieved a disappointing private message. I didn't reply to try to reason with them, coz I don't think things will get better, and also I don't want to go on and on. But instead I got a second letter from another staff, which is very firely. I was total shock that they would send me a second letter.
They falsely accuse me and blame me. But there was nothing to be blame.