There are many glitches and bugs on the website.
I am having several issues with Amazon business.
First, to create an account, they would ask me for the same documents over and over.
Finally, I manage to complete the registration as a seller---it took some days---and then, when I try to sell something, I get an error screen:
¨We are sorry!
Error processing your request. We will fix this as soon as possible. We apologize for any inconvenience.
Try again later.
Back to your seller account. ¨
And, if I press on any link on that page, errors again.
I didn´t expect Amazon.de to be so unprofessional.
DOWNGRADING ACCOUNT DOES NOT WORK
I have downgraded the account from ´professional´ to ´individual´ and I still got charged.
There is not even an email sent when you do this process.
Contacting customer support didn´t help.
I could not even get my money back for Amazon´s errors.
AUTHORIZATION FROM THE BRAND OWNERS
In order to sell ANYTHING on Amazon, you need an authorization from the brand owner.
Okay, so far this is understandable and fair.
But the issue is that it's not requested in advance when you list an item and they may remove the item afterwards.
You also need an authorization TO SELL ONLY ONE PIECE, EVEN SECOND HANDS, which seems ridiculous to me.
IMPOSSIBLE TO ADD NEW PRODUCTS TO THE CATALOG
I wanted to add my own products to the Amazon catalog, but it does not work.
I wasted a lot of time to add all the information, and finally the process blocked.
BULK SHIPPING TO AMAZON WAREHOUSES NOT WORKING
Again, I spend a lot of time on organizing items to send to Amazon for FBA. Just at the end of the process I get a notification that tells me: "it's not possible".
It's really difficult to get in contact with the customer service. They are also not so competent or friendly.
In the forums you may not get good advice, and you can't even access forums from other Amazon countries than the one you subscribed.
Being an Amazon seller could have been a great thing for me, the platform has plenty of resources and infinite customers. However, if they don't make it simpler for new sellers to get going its all wasted time.
It's quite misleading to have on the Amazon website the text: 'have one, sell it on Amazon' under all the Amazon products. This texts makes you think that you can sell whatever, but it's not so.
Moreover, selling second hands is good for the environment and attracts more customers, so everybody should be allowed to sell second hands, even without authorization, at least for a few pieces.
I wrote this review with great sorrow and I hope to update it soon with better news.