Lucy M.

I've been shopping at J Jill for many years and have always been satisfied with the clothes and the service. They also have great sales, if you can wait for them. I've never had any problems with this store.

I used to shop here all the time when they had a physical store. Since the stores closed, the service has been dreadful. I recently placed an order on April 4 for 2 items. I received an email several days later saying one of the items was not available as it was not in stock, but that the other item was in stock and was shipped. I received a FedEx tracking number. Now almost a month later, I find that the entire order was cancelled. And I only found that out when I called - no notification. Someone at that company is lying or incompetent - I'm guessing both. Never again.