No respect. Customer service could be intimidated by email... they make mistakes and they do'nt follow the the policies of shipping of the company... is a company full of lies if your hispanic... don't buy to these people... i had a situation with a store manager that he broke all rules and the revenge for my complain and a gear advisor send a email with restrictions to my order? No more for me this place... Guitar Center is of the same company when this people get hard feelings... because you notice the different treatment in hispanic people... i'm puertorican... to my people... never buy in this place. When they give you a promise... tell them that you want it by email because they are short of memory at the end... they do whathever they want with customers and is imposible talk with a supervisor.TO MY PEOPLE HISPANIC don't think is this people for your instruments... this place is full of lies!