They didn't bother to send the book until 3 days had passed then said it would be another week - I complained and was told they didn't purchase the book themselves until after I had ordered and it was delayed - the next person said this wasn't true - I asked to cancel 3 times and they kept saying no I had to return it when it arrived - explained I am disabled and cannot do this - they just ignored me saying this and kept saying no... horrific experience - and second time with problems - will never ever use again - appalling attitude towards disabilities