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I am a beauty influencer and is very frustrating that the customer service is terrible. First you need to open a ticket and wait no less than 3 days and sometimes the solved the problem but most of the times the respond with a question or asking for more information and then post your case like solved when is not really solved at all. Today, I called to the customer service because I've been trying to rich my regional in Florida, Rosanna Colon for 2 days and messaged her in WhatsApp and she was online and never looked my messages. I have a customer that placed two orders on July 4 and every time I looked her order since 10 days ago looks like packed and there is no way to see any tracking number. So I opened a case and tried to call to the customer service and had to wait 2 hours and 10 minutes, and nobody respond. My question is who is going to solve this because the customer is about to cancel her orders and I don blame her.
Lyan C.'s review of FARMASI earned 33 Very Helpful votes
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Shame that Farmasi doesn't care that Seriae Wilson (BI) smokes, cusses and even cusses at her...
Hello Lyan,
We hope you are doing well, we sincerely apologize for the frustration caused with your inconvenience. Thank you for bringing this to our attention. We appreciate your feedback and take your experience very seriously. I will be sharing your comments with the rest of the team. Please allow us the opportunity to make it right. So we may further assist you, please provide us with the following information to the e-mail enrique.santamaria@farmasius.com:
• Order Number
• Item Code
• Full name of the product
• Date of Purchase
• Price of product
• Your full address
We look forward to your reply. Thank you for the taking the time to share your experience.
Best
FARMASi Consumer Services