It is a waste of time and money talking to their unreliable customer service representative. Their number is not toll free and they do not have call agents who can speak Cebuano.
Sellers are dishonest. I recieved incomplete items multiple times. For someone who is new to online shopping, I find their refund/return procedures long and confusing.
Shipped items are not handled properly by their couriers. Sellers even blamed couriers for missing items.
Do not buy items from shopee if you value your money.