Mackenzie G.

I purchased a shower surround last year for my own home (mid covid pandemic). It was listed as in stock, with an estimated ship date a few weeks out; no problem.

A month after the estimated ship date, I finally stuck it out on hold long enough to talk to someone: turns out many of their products ship direct from the manufacturer, (companies like MAAX, etc). The problem is that the product hadn't even been manufactured yet! Lowes said they would find out more info and get back to me, but they never did. A few calls to Lowes later, I decided to call MAAX directly. MAAX wasn't happy about this as they don't sell directly to consumers, they are wholesale only. Eventually however, I find out my shower surround is being scheduled for shipping the following week- 3 weeks later I received it. (2 months after the estimated ship date).

I'm a contractor/carpenter. A client wanted a shower door from Lowes, despite my warnings. I ordered it, gave them 2 months, then emailed to inquire about it's status as it was still "processing". My only response was a "order cancelled" notification along with a refund, citing "low stock". I now need to source another shower door for my client, and wait for it to ship. Lowes online will never receive my business again. It's a glorified shopify store.