I have had two flights cancelled that I booked with them, one by the airline Jetstar and one by myself with Qatar.
Jetstar refunded me the luggage charge booked separately on 12/05/20 and state they refunded the agency 09/05/20. I have had no contact from Gotogate on this, and more importantly no refund. The Qatar flight is more complicated. I couldn't get in touch with either Qatar Airways or Gotogate to transfer my flight home from Perth to Melbourne, where we were now essentially stuck. I resorted acting under British F. C. O. Guidelines to book our tickets home direct with Qatar Airways £2182. 59 (Three times the original price). I didn't cancel my original flight from Perth 04/05/2020 until I arrived home, as I had had flights cancelled prior to this. I arrived home 07/04/20 and cancelled the original flight the next day. The original flight cost around £700.00 and I have requested a refund for this. I am still not sure whether Gotogate have requested this or not, as their communication skills are poor. The last I heard was that Gotogate should apply for the refund through Qatar Airways, that from Qatar Airways, Gotogate tell me I should apply through Qatar Airways direct. As a previous complainant has said, Gotogate were incommunicado for all of the time I was in Australia trying to get home. I can't see this company existing much longer. Any emails I have had come from Etraveli Group, what is that all about?