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Mandi M.

Contributor Level

Total Points
80

1 Review by Mandi

  • FedEx

5/26/22

If I could give zero starts, I would. I ordered a bike for my child and was given a delivery date. They then changed it to the day after. Not a big deal. I get up on delivery day and check the tracker. My package is less than an hour from my home! Yay! Then I get off work expecting the package to be waiting for me. Not. It wasn't there of course. For reference, I live in Southern Kentucky. I check the tracker and they have shipped my package from being in Nashville, TN- an hour away from my home- to being over 9 hours away in Portland, NY. This was at 5 pm and expected delivery time was by 8:00 pm. I called FedEx to find out what in the world was going on and they tell me that since it's still within my expected delivery time, they can't do anything and I would have to call back. I was also told they didn't even know WHERE my package was and I would have to wait until the next destination scan to find it. Great. So I get up the next day to see where they've decided to send it this time and find that it's in Kansas City, MO! 13 hours away! In the WRONG DIRECTION! To top it off, there is absolutely NO expected delivery date on my package now and absolutely no one can give me a concrete answer on where it is or when it will be here! Get your lives together FedEx. This is LITERALLY your job!

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