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Marcel C.

2
Level 2 Contributor
Montreal

Contributor Level

Total Points
926

9 Reviews by Marcel

  • AliExpress

12/15/23

I purchased several things on Aliexpress and was generally happy with the products received. They have quite a wide range pf products and many of them cannot be found elsewhere. Their price is sometimes 5x cheaper than similar vendors. So, I thought it was a great solution for my creative projects. Until one day I saw a delivery notification in my email, yet I did not receive the product. The store is called Cardudu.I am used to Amazon's service, so I figured I could solve that easily. I used their help system, I found in the choices presented exactly my situation, A note saying package was delivered yet I did not get it. I thought, wow, it sounds like I will solve that. So I followed with that. Then the only option presented is to ask for a refund. I actually was more looking at finding how to solve the issue since I needed the product. Then I got a message stating that I had 3 days to send proof of non-delivery. This was on a Friday! So, I already lost 2 days with the weekend. I called my post office, because one of the main problems is that the Chinese post tracking number is very often not known by our post office, so you are totally blind. How can I show it is not received if there is not recognizable tracking number? I chatted with their support many times, these people really want to help you, but they have their hands tied and have no real power. Aliexpress has a strange help system that helps them, not you. One support person suggested I contact Singpost (the Chinese postal service). They asked for the vendor's address for the opening of the ticket. Impossible to get that, the vendor never helped. The only thing the vendor did was send me a screenshot of the note that says the package was delivered. I was telling him I was not even asking for a refund, just some help in getting the package found. He did not care one bit. Aliexpress cannot give you the address and I can understand that. But they seemed to be totally unable to put any pressure on their vendors. So I learned that their buyer protection is totally untrue. I usually like to communicate with higher executives in these types of matters. Ho my god, they are totally invisible, I used LinkedIn and I search for them, I sent messages to all emails I could find. I never got any replies. It is quite something, really a different way of doing business that I am used to. So, I did not completely choose the door to using Aliexpress, but I only buy in small quantities, I never go beyond 100$ because of that, I know that is something goes wrong with shipping, it is a lost cause.

Tip for consumers:
Said it all !

Products used:
I purchase leds

Service
Value
Shipping
Returns
Quality
  • Sears

12/19/17

I never was disapointed at Sears, I found some of the best deals for clothing at that store. We usually get great service and everything is quite smooth.

  • Restaurant Vietnamien Can Tho

12/19/17

If you like Asian food, this is a very sweet restaurant and you will enjoy their food. The service is premium and you will be greeted with very warm and friendly waiters. This is a family own business and you can feel that everyone cares for the whole restaurant, it is always a great experience to eat there!

  • Le Ballet Théâtral

4/13/17

Wonderful atmosphere, kids are really happy at that school, they offer quality dance classes and even if it is high quality it is done in a way that kids are enjoying it and they love it. I recommend it.

  • Newegg CA

4/13/17

No issues with this store at all, always happy with price and shipping. I can usually find good deals and I like it because there are reviews informations too.

  • Priceline

4/13/17

I always seach many sites for flight deals and everytime I've use this one I got the best prices and best deals, one for one, it never missed. I even tried to go directly to airport site and Priceline was coming out always number 1.

  • Apache OpenOffice

4/13/17

In my early days when I started in my business I've had to go by a limited budget and needed such type of tools. The Open Office suite has everything a small company might need in terms of office software and it does the job well.

  • Amazon

4/12/17

Amazon has been a great source of good deals for my company. It would have been a 5 stars except that the first time I had a really tough issue to get handled, they totally dropped the ball, I am still trying to get someone to answer my message about the issue.

  • Borderlinx

4/12/17

This cannot be a less flexible system, only one shipping option, the most costly! Fantastic! There is no way around it. We wanted to return product to sender, it was even more expensive. If the cost is shipping has no bearing on your choice of shipper, then good, they will ship it, but for lots of $$$$$$

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Borderlinx B. – Borderlinx Rep

Dear Marcel,

Its sad to know you found the shipping cost on the higher side. Borderlinx is in partnership with DHL, the best in the industry, and do agree that it do come with a minimum cost for the excellent delivery services it renders. This is to ensure you don't have to wait days on for your packages being delivered to you.

Borderlinx continue to look out for more options for our customers and we have already offering alternatives from Germany and USA. Hopefully in coming days we will have more viable options for our customers.

Regards,
SB-Borderlinx Team

Marcel Has Earned 6 Votes

Marcel C.'s review of Borderlinx earned 2 Very Helpful votes

Marcel C.'s review of Le Ballet Théâtral earned a Very Helpful vote

Marcel C.'s review of Apache OpenOffice earned a Very Helpful vote

Marcel C.'s review of Sears earned a Very Helpful vote

Marcel C.'s review of Newegg CA earned a Very Helpful vote

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