Marcel K.

Yeahhhhh, finally after a lot of years I spoke with a nice person from Holland who is living in Israel. She listened and not as other people were dominant and not listening what I want to tell and ask them. Brigitte is a dutch woman who is living in Tel Aviv and she from the helpdesk. She understood my arguments about the fact that in the contracts we have to pay there are websites included which are free to search in etc. Also the high costs myheritage charge for premium and premiumplus contracts she listend well. I hope to get a contract that I only click if there is a match in what kind of register or with an other familytree. This because my tree is good as finished an mostly I dont get any new info from sites or other trees. I hope they finally listen to this arguments! This last part is why I give only 2 stars, because myheritage contracts are to expensive according to the free registers which we can use in the Netherland and Family Search in Salt Lake City. Maybe you have make an account but info is for free. Also info from Delpher is in Holland for free to access so why do I need to pay plus when the information in Delpher is free to search in. Also Online Begraafplaats.nl is for free. Local registers and whoiswho is for free etc. So to my opinion I understand that a company have to make profit but not with these amounts and especially if you see less activity like in my tree.

Also without my knowledge the yearcontract has been go on without my approval. This is against Dutch law. The website itselve is good, but the way the people (english language and sales persons) threat a client who is critics the english talking people are getting angry instead of learning from the experience. I got the feeling that its only to get as much money as they can. After a couple of years Brigitte is the only person who took the time for me. Nothing changed so far, but atleast I am heared. Will I recommend myheritage to people, NO WAY STAY AWAY and go to a dutch website with dutchrules and dutch peoples.