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Marci W.

1 Level 1 Contributor
  • 4 Reviews
  • 9 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Pets & Animals, Shopping

Member since November 2019

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4 Reviews by Marci

Everything here takes forever, be it opening an email or uploading a file. Reminds me of dial up modem days. It is that slow.
Low quality spam filter. Can only block things by email address - no other options I've found.
Few options to sort or filter anything.
Wish I hadn't given it out as my email address.
We've been remodeling our home, and have had a lot of different experiences trying to get products and services in the Taos area. It is not an area noted for a customer service mentality. When it came time to find tile, we shuddered and braced ourselves... and then got a wonderful surprise!

We had already identified the tile we wanted and were looking for a local source. We called 3 places in town. One returned our call - that one was Vargas Tile.

Viviana, one of the family of owners helped us over the phone and in person. She was friendly, professional, fair, and she followed thru with everything she said she'd do. She had helpful advice. When we ran into a problem, she was there for us.

A year or so later we were ready for tile in another area of the home. Viviana was there for us again, helping and offering options. When she was out of the store, I was helped by a gal without as much experience, and who didn't know the answers to a few questions. Shock! She said she'd find out for me, and she did!

Integrity in business people is so important to me. When a business person tells me they'll do something, it tells all when they do. Or when they don't. Follow thru.

I trust the folk at Vargas Tile. They have a nice line of products, and the knowledge base to assist with projects. I highly recommend them.
Want to be lied to? Ignored? Made to wait forever for service? Have substandard products hidden in your order? If you're at Olguins, then you've gone to the right place for all of the above.

I'm remodeling my place, and needed some rough cut lumber, some firewood, and some sawdust. Our local yard was shut down, so I went to Olguins. Big mistake. It was one lie and contradiction after another. And not just for things that were subjective. The first lie was: I'll deliver today. Nope. Then, it was: I'll deliver on Monday. Nope. Then it was: you are behind 6 other people on the delivery schedule for that product. WTF?

They told me they'd call to get a deposit before cutting my lumber order. Did they? Nope. When I went to pick the order up, I had to wait and wait, because they'd sent their loader out on a delivery. Huh? Getting the lumber home, the contractor identified 1/3 of the boards, all hidden in the stack, that were moldy. Olguins tried to tell me that it wasn't mold, but residue from the saws. Furry residue from saws? I don't think so! And the fresh cut boards that were in the delivery had no "residue" at all. Instead of trying to make it right, they hung up on me.

Finally, after telling me I'd have to bring the bad boards into the yard to get them swapped out, the owner said he'd bring me out replacement boards. He argued with me over almost every board. I had to wonder how much his time was worth to him, and whether his reputation was important to him. I told him that if he didn't think they were a problem, just swap what I had out, and sell them to somebody else that agreed with him. Then the owner started arguing with me over the last 2 boards. When I told him that he was being dishonest, he blew up over me accusing him of stealing $2. I told him that if 2 boards were worth $2, then he owed me a big refund. Well, he said, the boards were $2.50 each. Clearly, math and reasoning are not the guy's strong suits. No wonder he can't keep his business running with integrity!

Long and short of it - go someplace else. There are several saw mills in the area. A very short jaunt into Colorado will bring you to a mill where they will treat you with respect and integrity. There is another mill in Hernandez. You are not stuck with these yo-yos.

My contractor, after learning of Olguins' antics, will be going elsewhere for his raw lumber requirements. He doesn't like subjecting himself or his clients to this kind of nonsense. Why bother, when there are other businesses offering the same product that have integrity and are pleasant to work with? He'll probably be in the construction business for another 20 years. I wonder how much this one transaction cost Olguins. But the owner doesn't seem interested enough in customer service to ask himself this question.

Through all of these experiences, I never once heard anyone appologize. Not once.

And my firewood order? Forget it. I'm going someplace else. Again, they're not the only game in town. Lots and lots of other options.
For the second time in a month, I've tried to order items on Etsy for a remodel. The items weren't inexpensive. If I were the seller, I would have been highly motivated to get them shpped. But, no! Neither of the sellers bothered to ship. Sellers were given 3-5 business days to ship. When, after 11 calendar days I attempted to cancel on Etsy, I got a mealy-mouthed message from customer service offering me a list of potential excuses for why the seller didn't bother to send me my purchases:
"We're politely considering that the seller might be having an emergency, are part-timer, crafting orders or running an errand for the store (resulting to lack of response). "
Excuse me? I made a purchase. I expect it to be shipped. Since the seller didn't ship, it is time to give me my money back. I really don't care if the poor seller got a splinter in his big toe - or about anything else. End of story.
The response from Etsy made me so angry that I'm not going to wait for their process to finalize. Plus, I see that I'm not the first to experience this lack of response and poor customer service from Etsy. I will dispute the purchase with my credit card company. They, at least, are responsive!

Update: I initiated a dispute with my credit card company, providing them with screenshots of the ad. This showed the 3-5 business day shipping promise, and where Etsy showed that the seller had many of the items I'd ordered in stock. This negated the seller's claim that this was a "custom" order, and his claim that he had not missed the shipping parameters. I had several conversations with the seller, and I provided the screenshots to him as well. Aso, the seller thought that he'd be the one working with my credit card co, and that he'd talk them out of any dispute. I had to let him know that Etsy was the contact for that, not him. After taking more abuse than I should have, I told him he had a choice: cancel the order and refund my money, or go ahead and ship late. If he chose the latter, I would have an opportunity to review him and his work, and I guaranteed that that review would NOT be complimentary. He finally canceled the order! Meanwhile, my cr card co had suspended the charge and was working with me.

Lesson learned: when I shop online, I'll do it with companies that have respectable customer support. As much as I dislike Amazon, they do host crafters, and their support has always been there for me. There is a reason why some bad players list on Etsy.

Marci Has Earned 9 Votes

Marci W.'s review of vargastile.com earned a Very Helpful vote

Marci W.'s review of olguinssawmill.com earned 2 Very Helpful votes

Marci W.'s review of Etsy earned 6 Very Helpful votes

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