Maria C.

On 6 July 2018, I've sent an email to the General Manager (GM) of Pencil Marketing New Zealand (host provider for our website) to notify them that I cannot access our website to change details and to fix this. Besides this, our customers cannot register or fill-up contact forms on-line. On 11 July 2018, I've received a reply from the GM saying that they are experiencing major issues with their server and is trying to repair it. They will keep in touch with the progress of the repair ASAP. It is now 17 March 2019 (despite several follow-up emails, filling up contact us forms on their website and leaving messages on Pencil marketing's contact mobile) and I have not heard from Pencil marketing. Because of appalling customer service, I've decided to change our web host service to another provider (and to write to Sitejabber, Trustpilot, etc to share my experience). Unfortunately, to transfer our website to a new web host, I need our website back-up to be provided by Pencil marketing. I have asked for our website back-up via email, contact us forms and mobile messages but again, no reply. Despite the major issues of their server (causing existing customers' websites to crash), Pencil marketing is still operating today and is currently offering a $250 discount for all website packages this month as advertised on pencilmarketing.co.nz website. Based on the above, I sincerely and strongly do not recommend Pencil marketing - Auckland to anyone.

WARNING! WARNING! WARNING! WARNING! WARNING! I thought I must share my bad experience I've had with Scarpa's Shoes and Repairs at 244 Broadway, Stratford.
My unfortunate experience started when I thought it would be good to protect the leather soles of my recently purchased original designer Valentino pair of shoes by placing a non-slip sole over it. I've decided to go to Scarpa's Shoes and Repair, 244 Broadway, Stratford.
Big mistake! Instead of protecting the leather soles, David Deacon, owner of the shop, has scraped off the edges and surfaces of the leather soles, stained the surfaces of the upper calf leather, 'wrinkled' the leather interior sole of the shoe, etc. Given that the shoe was brand new, a designer brand and imported from Italy, it was horrifying to see the damages.
David has waived the cost of the service but did not offer any compensation to repair the damages he made on the designer pair. I've taken photos to show the damages. I suggest that you think twice in going to this shop.

I've received my order on the day of the advised expected delivery date and in good condition. I will order again.