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Tried to cancel order after they failed to ship in a timely fashion. Promised they would cancel order and refund money but never did. Another Amazon wanabee with bad service. Avoid.
Tip for consumers:
Avoid, not a quality vendor
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Empty.
Hello,
I greatly apologize for your experience with us. Unexpected challenges with a warehouse move have caused delays. Please allow me the opportunity to regain your trust as these delays are not our usual way of conducting business.
Please send me your order number, and contact information to escalations@monoprice.com and I will make sure to improve your experience.
Thank you,
Laura P./Customer Service