Mark L.

I purchased a bumper for a car. When the bumper came it I took it to a body shop for installation, the shop notified me that the bumper had a manufacturing defect and would take a minimum of 8 hours labor to repair. I opened a dispute with paypal and showed them pictures of the bumper placed on the car to test for fitment, showing the bumper did not properly fit. Paypal denied my dispute stating I had installed and drivin the vehicle. I called paypal and appealed, they asked for a letter from the shop stating they had not modified it and it would take 8 hours to repair. I submitted the letter and was denied again for "modifying the bumper" I called again, and again, and again... Everytime they reopened the case and then denied it the same day for the same reason! I then sat on hold with another rep for 1.5 hours while she reviewed the evidence and she got back to me and told me the case was closed in my favor and apologized for the difficulty I went thru. I got a email the next day stating my case was denied. I called again and the agent told me we will not find in your favor, call your credit card company.