Mary C.’s Reviews of Road Scholar & more

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Student Travel

“Be careful they do not refund or transfer deposit”

2/9/23

I booked a trip and put a deposit of $500 down. At the time I thought I was told that if I had to cancel that money could be used towards another trip.my knee went bad and I now need knee replacement surgery so I have to cancel the trip.when I did this I was told that there was a cancellation fee and that my money will not be refunded.I'm not worked with a company that did not honor the ability to cancel or transfer within certain time frames be careful

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Road S. – Road Scholar Rep Over a year old

Dear Mary,

We are sorry you needed to cancel your program.

As a not-for-profit organization, our cancellation and transfer fees are not meant to be punitive. They cover the commitments we have made on your behalf with our providers and the administrative costs associated with your enrollment. Transferring at no cost is a possibility for some programs, but not all, depending on the adventure and the time of the requested transfer. Our transfer and cancel policy is reviewed during enrollment before the deposit is requested, and is included in the enrollment confirmation notice/email. We also offer an optional trip protection plan for one to purchase to help protect themselves if they find they have to cancel.

We wish you the best with your surgery.

Warmly,
Road Scholar