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Mary H.

  • 1 Review
  • 25 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion

Member since April 2016

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1 Review by Mary

I recently ordered a dress from this company for my daughter. We did not like the look or quality of the dress. The company requires you to send a picture to get a return label. I did so, and their response was that the dress fits fine, send more pictures. I responded that their website states "can return if not 100% guaranteed". Their response was we will give you $10 refund for alterations or a coupon for $20 for future purchase. I am asking for a third time for the return label and coupon. STAY AWAY! This is the first negative review I have ever posted
Vbridal V. – Vbridal.net Rep
Dear Mary,

We are very sorry that you are not satisfied with your experience. Would you please kindly send an email to service@vbridal.com with the subject "Sitejabber+Your Order Number" to confirm your order information? Then we can assist you further and faster.

Please accept our sincere apology again. Your satisfaction is of vital importance to us. We will spare no effort to rectify the situation with care and efficiency. Please rest assured.

Thank you for your feedback. We are looking forward to hearing from you.

Best regards,

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