Maryon J.

I ordered a washing machine from Curry's and paid for Next Day delivery as it was an emergency. Towards the end of the delivery slot I received a call from the delivery people saying that they weren't going to be able to deliver to me, or to two other people in the locality, as they'd brought a van that was too large. A LOGISTICS company which doesn't work out what size of van to bring!

No one got back to me to tell me what was being done to resolve the problem and, when I looked at the tracking details again, I found the 'Next Day' delivery had been rescheduled for two days later(!).

I rang Curry's 'Customer Service' and - after a very long wait and lots of 'Press 1 for this, 2 for that' nonsense - got through to a unhelpful and 'broken record' type who wasn't about to give any customer any service if he could help it. He said that I couldn't have a refund until the washing machine (which, of course, I had never even seen let alone had in my possession) was returned to Curry's.

Never again.

Save yourself a lot of agony and don't shop with Curry's.

07/09/18 Update:
Curry's Customer Service seem to have a problem understanding "Cancel the order and issue a refund immediately" as, today, I was contacted by Curry's logistics company to ask for details so they could deliver the washing machine on Saturday (that would be for a Next Day delivery order placed on Wednesday...). I told the logistics company that the order was cancelled. They said that they could cancel the order on their behalf but that I would have to contact the Currys Customer Services people to cancel the order (again).

It will be a cold day in hell before I ever subject myself to contact the Currys Customer Service people again, so I e-mailed the CEO (Alexander Baldock). Within a few minutes I received a telephone call from someone obviously paid to intercept these e-mails. This person was blandly apologetic but nothing more - no help, no offer of compensation for the huge amount of wasted time and unnecessary stress Currys has caused me - nothing. Even the refund which I was assured has now been issued will, apparently, take 3-5 working days so that hasn't even been rushed through. How sorry are they? They're not - Currys couldn't care less about its customers.

Amazing - and well-priced - selection of vanilla pods, extract, etc. I'm now making my own vanilla extract, so I really appreciate having this offering of different vanilla pods (love the Indian ones!).

There was a slight mishap with my first order, but an e-mail to Vanilla Mart resulted in an immediate reply and the problem was sorted.

Highly recommended.

Without realising it, this company's website leads you to believe you're ordering from the UK - but you're not. This means that, although you're paying in sterling, when you get to the checkout you will be paying a lot for shipping (£7.26 on an order worth only £16.70). Worst of all, when the order arrives in this country you are liable for customs charges (£12.81 on this same order!).

If you try and contact the company, their answer is basically "Hard luck, not our problem" and that's it. As you've (unwittingly) ordered from a company outside the UK, you don't have any real comeback under UK law.

I've refused the order so I can't comment on the quality of the items but, given the tricky way the website leads you into believing you're ordering within the UK and the appalling customer service, I wouldn't be at all sure that the quality is trustworthy.

Definitely best avoided.