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Mary R.

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Experience: Shopping, Clothing & Fashion

Member since September 2020

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1 Review by Mary

I purchased an item in May 2020 through Amazon. When I received it, it was defective. Because they are not a "Prime" vendor I had to go directly to VirVentures. I was initially asked to send photographs of the defect, which I did. Then I was instructed to return the item back to them. I was told that once received back and the warehouse confirmed the defective they would reimburse me for my return shipping costs (and that is what is stated in their return policy). After several days since it was received back at their warehouse, I still hadn't heard from them, so I initiated contact again and provided proof of delivery along with the receipt for my shipping costs. To not turn this into a manuscript, I will just tell you it is now mid-September, and after several more back and fourth's with them, along with phone calls to Amazon customer service, I received an email Sept. 15 telling me that they will not reimburse me because I did not wait for their mailing instructions before mailing it back. What the H? And yes, as some of the other complaints mention, you can never reach them on the phone. It's just a recording. If you leave a message you will never hear back from them. Some very uncaring and unprofessional people are running this company. Every email from them ends with "We strive to offer you the best value and services possible. Your satisfaction is our utmost priority. Please feel free to contact us for any further queries. We will be delighted to serve you again in the future!" Ridiculous

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