Ive been using FCP for my parts for about 15 years and Ive come to look at them as more than just a store to buy stuff from.
I call when Im doing a repair and im stuck, or need specs, even if its has nothing to do with the part i bought from them.
Sometime the prices are even with other retailers or sometimes more, but I will still buy from them because their customer service is top notch.
I have even had the CEO Scott return a call on a product request.
Even if its a part that they dont stock they will source it.
The only place besides IPD that I buy volvo parts from!