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Mat G.

Contributor Level

Total Points
81

1 Review by Mat

  • EPOS Direct

1/4/21

Honestly never had so much trouble with any company as much as this one. No calls are recorded so the staff insult you, make racist remarks and are rude. They promise you full training as soon as you receive the till. This is not the case, they make false promises or just ignore you. We had a lady saying that she will give us training on the next day via WhatsApp at 10am. We call up next day at 10.30am asking where the call was- their 3 excuses were: lady is ill, then the lady said she was very busy and then after 2hrs of redirecting calls the final guy says no training is done. The quality of the till is absolutely devastating, the keyboard is terrible beyond belief. The till is plastic and barely stands. The scanner just doesn`t work at all. So we decided enough is enough and we should send it back. We called up and asked for a refund- under the law this is acceptable as this purchase was made online and via phone meaning we have 14 days to return it. We received threats and insults once again, they claimed that debt collectors would arrive and they would take us to court ect. We managed to send the till back in the same state as we received it to a address we found on Google. And then they had the audacity to send more equipment to us which we refused. We had to talk to lawyers because it took over 2 weeks to cancel the contract. But now after over a month, we still are waiting for a £198 refund.

Basically be aware that they sell terrible tills, there is terrible customer service. You may need to get lawyers involved if you are having trouble. No calls are recorded so be prepared for insults and racist remarks- they are all Asian- making white racist remarks. AVOID AT ALL COSTS TO AVOID DISAPPOINTMENT

Products used:
None, quality was terrible

Service
Value
Shipping
Returns
Quality

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