Matthew A.

I bought this ring in April and my fiancé loved it when I proposed to her with it. It was one of the couture rings that I bought from a approved Verragio retailer. Within 4 months the ring lost 3 stones. I sent it to Verragio under the "Lifetime Warranty" they said the crown was cracked, metal was missing and that they will have to charge me due to the fact that it is normal wear and tear. Now they are charging me $300 to fix my ring when I just paid over $4000 for the setting 4 months ago. Very bad customer service, they blame you for everything like your a criminal or something when they are the ones over charging for the ring. I bought this ring thinking I was lying for quality but I was just paying for the name brand which does not really have much to back it up. Very disappointed and my fiancé has been without a ring as I try to resolve the issue. I can't believe Verragio would put me in this situation after making so much money off of me