Melanie A.

I ordered about $70 worth of yarn through a kit link online. It was easy to place my order and I didn't have any problems until I realized that my order hadn't moved at all since it was "shipped". I say "shipped" because the USPS tracking information I have stated that my order hasn't left Carlstadt, the city with the Lion Brand distribution center, for over two weeks. I tried contacting Lion Brand support, both by email and by phone, and I wasn't able to reach anyone, even when leaving a method for them to contact me back both ways. The worst thing about this is that their website doesn't tell you what tier shipping gets you which courier service. I paid for the mid-tier shipping, expecting at least a partially reliable service, and then found out that I got the USPS. If I would have been able to see that paying extra for supposedly better shipping got me the freaking USPS, I would have paid for the top tier just to make sure that my order would at least eventually arrive at my house. Unfortunately, there is no option to see the courier service before you pay, so I got screwed out of two weeks and a bit extra money.
Since I can't contact anyone to get a better understanding of what's going on, I feel like the only thing left to do is reverse the charge to my card and warn other people about ordering anything online through Lion Brand Yarn. If you're going to get yarn from this company, which I personally haven't had an issue with (contrary to other reviews on this site), go to a physical store to buy it. Otherwise you're going to be stuck for at least a month without a product and no way to contact someone to address the issue.