My daughter ordered some Reebok shoes online. Never again will i order from Pac Sun. They were too small (not their fault) We checked online and found out we could return to the store. Well, good luck finding one. Despite showing there was one near us, there wasn't. Both had closed. We drove to different malls in opposite directions trying to exchange these. Went online for a return. It costs me $7 to do so, they ask for a order number. THE ONLY WAY YOU CAN START THE RETURN. Guess what, it's not on their paperwork enclosed with the shoes! I had to search through emails to find it. PLEASE KEEP YOUR CONFIRMATION EMAIL. You're going to need it for a return. Not sure how long this return will take to get, but I've learned a valuable lesson as has my daughter.