I purchased a custom candle it was not on time and when it did arrive it was broken into pieces. I have spoke to yankee candle about this problem 5 times each time they were suppose to be sending me a full refund well I got a refund but it wasn't for the full price it was partial on top of that they sent me a code to get any candle at full price the code didn't even work. This place is a joke my candle wasn't even packaged properly