Thumbnail of user michaelc5535

Michael C.

Contributor Level

Total Points
80

1 Review by Michael

  • GotPrint.com

10/21/21
• Updated review

After reading their response from Alex M. It is the same hot air. We went back and forth for months with no real resolution especially for quality sake. Refund should have been offered after they were not willing to make it right. In any case we have seen NO REFUND, so the words here are just for the viewer to think they have adequate customer service. THEY DO NOT!

Thumbnail of user erinas1
Alex M. – GotPrint.com Rep

Hello,
We went ahead and resent refund email to the email address we have on file, if you are not satisfied with the Yard Sign Prints, please return items for a full refund, all details are included in the email.
Thank you

Horrible quality with extra horrible customer service support
10/8/21
• Previous review

Tried them for a few items over the years ad have been pretty mediocre satisfied until of recent. As for quality expect cheap materials and moderate quality printing. We had bandit signs (yard signs) printed on such cheap boards they flexed in the wind and were completely transparent showing the backside image through which made them not work at all, and appear cheap as one can imagine making the company on them appear the same. Then a full size hanging 10' vinyl banner submitted with high resolution images yet up close appears it was printed such low res so they could save ink it makes images and text blurry. Not to mention paper thin vinyl. Upon sharing this with their corporate we get an offer of a $25 credit. Are you kidding! We just spent hundreds of dollars and unhappy with all of it. Finally after a month of little to no support we complain again, get an offer to send it back (at our cost) and then we will get a refund. Forget it! We will only work with Vistaprint who has stellar customer support and prints high resolution and on quality materials for a very fair price. STAY AWAY FROM GOTPRINT.

Tip for consumers:
Stay away from GotPrint

Service
Value
Shipping
Returns
Quality
Thumbnail of user erinas1
Alex M. – GotPrint.com Rep

Hello,
We reviewed the order mentioned, we offer different material and different thicknesses on our site for your to choose from. The banner was flagged for resolution, we reviewed the files and advised via email. We received a request to ignore the message and move forward with print. We understand you are not satisfied with the final products and have asked our Quality Control Team to offer a refund instead.
Thank you.

Michael hasn’t received any votes.

Michael hasn’t received any thanks yous.

Michael doesn’t have any fans yet.

Michael isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user tristatemaintenancefortwayne
3/22/24

Do you want to pay more for your print job but get lower quality? Do you wanna have a nice PDF...

Thumbnail of user micheles1427
3/18/24

Had Got Print produce business cards and two-sided flyers. The flyers were printed with good...