Thumbnail of user michaelp371

Michael P.

1
Level 1 Contributor

Contributor Level

Total Points
342

3 Reviews by Michael

  • Marks Electrical

4/25/18

I found this company on the internet, there price was within £8 of being the cheapest I could find and their service was second to non, as they delivered next day at no additional cost. Wonderful service and still a huge saving on most retailers.

  • WorldSIM

3/3/18

Your Data SIM is advertised as suitable for use in unlocked phones, tablets and WiFi Hotspot devices.
I bought a Worldsim Data SIM and put it in my WiFi Hotspot device only to find that in order to actually get on the internet you had to try and access the WiFi Hotspot device with a PC to set it up, which is a pain, especially as after spending over an hour I couldn't get it to mount the internet with my WiFi Hotspot device and it says that you would probably have to set it up via a PC in every country visited.
I put the Worldsim Data SIM in a spare phone and got on the internet in a few minutes, so the SIM was OK
Beware.
My advice would be to only but one for a phone or tablet.

  • Bravofly UK

1/7/18

My son in law and I both booked return tickets to fly from Stanstead to Palma with British Airways flights BA2339 out and BA2294 return. My son in law booked direct with BA and I booked through Bravofly.
On 23 Nov. BA decided to cancel the outgoing leg BA2339 and offered alternative flights from other London airports. I and my son in law both decided that it wasn't practical to fly out from one airport and return to another, especially as my son in law lives just 10 minutes from Stanstead airport, so we agreed to cancel the outgoing leg and book and alternative flight out of Stanstead with another airline.
My son in law rang BA and with one simple phone call arranged to have a refund for the outgoing leg but keep the return flight and he received his refund within 4 days.
I rang BA and although they agreed that I could do the same, they were not able to process my request, because it had to go through Bravofly as I had booked with Bravofly and that's where the trouble started.
Since 24 November one phone call and 14 E-mails back and forth, with Bravofly insisting that we couldn't just cancel the outgoing flight and insisted that we had to accept one of the alternative flights or cancel both the outgoing and return flights.
Then on 18 December, after we stated that we would start using social media, etc to escalate the case, Bravofly informed us that we can actually cancel the outgoing flight and retain the return flight, but insist that we can not get a refund for the cancelled outgoing flight until after we return from Mallorca, which is in June.
On 19 December we thanked Bravofly for eventually agreeing to cancel the outgoing flight and retain the return flight, but have instructed them to apply for an immediate refund from BA. NO REPLY RECEIVED
On 2 Jan we again E-mailed Bravofly asking for confirmation that the outgoing flight has been cancelled and the return flight retained and that they have applied to BA for a refund for the cancelled outgoing flight. NO REPLY RECEIVED

We have spent hours perusing this matter and feel that we have been more than patient and the matter is still unresolved, so have therefore decided to now use social media, etc. to escalate our claim and to show the general public that Bravofly offer a ver poor customer service.

Our Bravofly Booking ID: *******895 and Ticket#**************

In case you have forgotten, as it was at the start. My son in law rang BA and with one simple phone call arranged to have a refund for the outgoing leg but keep the return flight and he received his refund within 4 days. That's customer service.

Thumbnail of user sofiab3
Sofia B. – Bravofly UK Rep

Hi Michael,

Thank you for providing us with your valuable message here on SiteJabber. We are very sorry for the inconvenience caused by the schedule change made to your booking and how it has affected your trip.

Schedule changes and cancellations, unfortunately, can happen from time to time and we pass the communication from the airline to passengers whose bookings have been impacted and help to book an alternative or request a refund. In our role as an intermediary between the airline and the client, we are subject to all the airline's decisions and we can confirm any request on the basis of the airline's authorization through the relevant booking system.

I've checked your reservation and the history of your requests and I am very concerned that you had such a poor experience when you contacted our Service team. Please accept my apologies for the inconvenience.

Said that I would like to have one of our Agents verify the reason why you received conflicting information about the cancellation of the outward leg of your flights and check the status of the refund. We'll contact you on your mobile number shortly so please keep it handy for the call.

Thanks,
Bravofly

Michael Has Earned 2 Votes

Michael P.'s review of Marks Electrical earned a Very Helpful vote

Michael P.'s review of Bravofly UK earned a Very Helpful vote

Michael hasn’t received any thanks yous.

Michael doesn’t have any fans yet.

Michael isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user christinat5
11/3/13

As someone who loves home life especially daily cooking, I would like everything in the kitchen...

Thumbnail of user lg4
4/11/11

Just came across them on Google. Ordered on Thurs 7th over the phone and told delivery would be...