Michael P.

Viagogo processes credit card payments as soon as the card numbers are entered. The buyer never has the option of reviewing the purchase. As it turns out, VIAGOGO falsely claims that there are "ONLY 2 TICKETS LEFT" and inflates the prices 200% and adds an astronomical "service fee" equal to the price of the tickets. Since VIAGOGO cannot be contacted (NO EMAIL NO PHONE) I stopped payment by calling VISA. Viagogo violates the Consumer Protection Act with their fraudulent NO RETURN policy. PLEASE STAY AWAY AND AVOID THIS SITE COMPLETELY. Readers are advised to read the legal problems that they got into in England.

I was attempting to look for tickets for the Kirstenbosch Garden Concert in January. Viagogo popped up as a ticket supplier, and while I was filling out my details, I had completed entering my credit card information. Once the drop down boxes were populated, I was charged completely, and before I knew it, my purchase was complete. It was only AFTER the sale that I noted a "service charge" almost equal to the price of the tickets, which were more than twice the price of other providers. Then I was unable to contact Viagogo - THERE IS NO EMAIL! THERE IS NO PHONE NUMBER. I contacted VISA to cancel my sale. In South Africa, the Consumer Protection Act guarantees the full refund, particularly when requested thirty seconds after an payment not authorized by the buyer was processed.
VIAGOGO has been caught in fraudulant activity in the UK. Buyer beware, STAY AWAY FROM THESE FRAUDSTERS