Michael T.

Clear pepper grinder tops are far better than the black ones: better grind size, spices seem to go farther

Refused to accept their own 30% coupon that met their coupon policy. Then they refused to give back the coupon! Then, they refused to register me as a senior so I could get a 10% coupon. The store uses self-service stations that don't work. I couldn't get any help. Then, they kicked me out of the store and told me never to come back. They will get their wish. I thought they were OK before. Reading comments on this site, I see there was a lot wrong. Please boycott Michael's.

The car seat covers they sent didn't fit my truck, AT ALL. I completed their car seat fit guide to make sure I got car seats that were specifically designed for my truck. BUT, the passenger seat cover had holes in it to allow seat belts to pass through them. This was necessary for older cars (1970's) where the old-school lap belts were bolted to the car's floor and passed through the car seat and back, but my truck is a 2008. The driver's seat cover fit OK on the seat back, but was cut too large by about 3 inches for the seat bottom. The excess bunched up on the floor. It looked terrible.

I contacted them (their telephone doesn't work) thru email. I shop a lot online, and when something isn't right, most companies are quick to replace the product, or provide a refund. Most companies are professional, interested in customer loyalty and in maintaining a good reputation. Not these guys. They were slow to respond, and when they did, it was difficult to understand their employees broken English. They were hostile throughout. They repeatedly asked me to send a photo of the passenger car seat, which I did, at least 10 times. It was like Groundhog's Day everyday with these guys. They wanted the same info over and over again, and everyday they would accuse me of not complying. It felt like they were trying to wear me down. The employees refused to provide me with their names which made it difficult to track if the person I was emailing had any of the history. They refused to connect me to a supervisor. They refused to call me back to resolve this issue. One employee said I would get a a 100% refund, but the next employees said that wasn't true. I had to wait for a return number before I returned the seat covers, but I haven't had any word since. I have the FedEx delivery receipt.

I recommend that you go directly to the company that makes the seat covers for them. The factory companies were very professional, and said they would give me a 100% refund, but that it was Carcovers USA decision.

I doubt that I will ever see my $240 again. Don 't make my mistake. I got some universal fit seat covers from another company, and they look much better than the precision fit ones from CarcoversUSA. And, they cost half the price!