I have previously complained to them on how after correctly using their products my frames kept on falling down and breaking. They wanted to know what type of paint was on the wall, when was the wall painted, how wall was prepared, what was used to prepare etc etc... all questions used just to stall. It was mandatory to show proof of purchase, but who keeps receipts? I just accidentally bought their Removable Stick Dots yesterday and used them as per instructions. All I was doing was hanging some A4 laminated sheets. After an hour or so, thud thud... they kept on falling. So I checked the packaging and yep, I got Permastick's product by mistake... I was really angry with myself. No use complaining directly to them... not worth the effort. It's a Company with absolutely no Customer Service skills and one that sells far inferior products. I never have these problems wit 3M Command goods... same wall, same paint etc. Save your money... keep away folks. Well away. Michel
Michael was advised he unfortunately used our product outside of the packaging guidelines. He was advised the products packaging does explain not to hang frame and glass pictures. As a sign of good faith Michel was offered a product refund upon proof of purchase which is company policy but he declined.