Michele G.

I finally decided to make a purchase from this company after watching their YouTube channel for months. Although I only purchase a little under $10 (USD) worth of product, I ordered anyway with the $20 international shipping charge. I was very excited to get my package in only 5 days. I opened the very well packaged items, only to find the bottle on Acid Free Primer was completely empty. Nothing had leaked - it was a bottle that had never had anything in it. I took pics and sent an email to customer service. I did receive a response the next day - with an offer of a discount on a future purchase. I told them I just wanted what I ordered sent to me. I was then told that it was not an option - only a refund or discount because of the price of the item. It is not my fault they sent an empty, unused bottle and they should correct their mistake. Not my problem that it would cost them to ship it...

I asked for a refund and have now vowed to NEVER do business with this company again.

**I ordered the Acid Free Primer ONLY because they were out of stock on the regular primer, which is what I wanted.