Michelle D.

First, their fees have increased to roughly 1/3 of the total cost of every school list. Second, they remove "fulfilled lists" from donor's baskets while the donor is adding other school lists to that basket; but then add a different school list with a similar name and price range to the cart, so the total doesn't significantly change. They don't disclose on the site that they do that. And the method and colors used are underhanded, deliberate and deceitful; and are designed so the donor won't notice. The one time out of three I did see what they'd done was when I double checking a school list at the top of my list. It was only by chance that I happened to notice a small grey notice with light yellow print that briefly appeared in the top left of the pending basket. I immediately removed their selection. Most donors with visual problems or cataracts - (large grey spots in their visual range) - wouldn't notice. I have cataracts and other visual limitations. I've been ripped off two of three times recently by them doing that. The result is THEY CHOOSE, not me – and I never would have picked the lists or locations they did. It would be much more honest and professional just to remove a paid/fulfilled list from the basket. But they want the money. Plus they don't refund money or give a credit balance for disputed charges or donations for teachers who have withdrawn their lists. None of this is fair to the donor, the teacher, or the students. Their customer service is useless, and their financial 'worth' keeps jumping astronomically. Also they claim to be rated by companies who don't list them on their site(s). Now I know how they operate I won't use that site any longer. So students and teachers lose out because of their deceptive, greedy practices.

The ratings are false - most are overwhelmingly positive. I've ordered from them for years, and the situation has gotten worse and worse as more second and third party sellers sell on their site. Among other things, they sell short-dated and outdated foods and medicines, some of which aren't tested or safe. (I got a bad rash that necessitated a doctor's visit and required several medications because of a 'natural' deodorant that contained an herb known to cause rashes.)

In the case of a makeup mirror with a blue light I was bombarded with e-mails for several months from the overseas manufacturer offering me money to remove my negative review. They went up to $50.00 for an item that cost less than $20.00. Since then I've noticed fewer and fewer less than 5 stars reviews. It is obvious in most cases there were lower than 5 stars, but those reviews were removed. Roughly a week ago I tried to give a less than 5-star review to a pair of stretch sneakers very difficult to get on I wanted to warn other seniors about, but my review was blocked multiple times. It never appeared.

Bottom line: Take everything with a grain of salt, and don't believe the pictures, descriptions, or review ratings. Plus their customer service is a nightmare. Customers are treated much better if they are Prime members, but that costs around $130.00 a year now. And though that status helps with missing shipments, it is no guarantee of 'truth in advertising."