Milan P.

Should be zero stars - being scammed!
Been a customer since 2013 and was always happy till last few months.
I have and order from Sept 13th with still no indication if i will ever receive?
Placed a new order this week with a one4all card and they keep charging part amounts to the card but will not process order?
After not having any online chat agents available for most of day sent several messages and simply received a reply that order is cancelled and refund will be processed.
I want to purchase and not cancel and also unsure if you can refund easily onto a one4all card? THG have taken £68 so far but will not fulfil my order.
If I did not have prior experience with them I would regard it as a 'scam', take money and cancel orders!
I think floating publicly has seriously affected the direction and attention of this company, the recent share price maybe reflects this. Best years were prior to capitalising.
I am still out of pocket of nearly £200 with no indication of fulfillment of orders.
Really sad as since discovering The Hut several years ago I reccomended to so many friends, family and colleagues. Now it seems I only need legal help and countless hours wasted trying to contact them