Mileidys W.

I love their clothes, The price and quality are amazing. The customer service well train and helpful. I had an issue with my delivery that was stuck in the same place for three days and they took care immediately. Betabrand should give customer services classes to a few companies out there. Good job!

The customer service is extremely rude. My item was stuck in the same location for 3 days. When this happens most of the time the item is lost. I called FedEx, the carrier they used, and they did not have a clue. I called customer service and they told me I need to wait another 11 days more to see what happened. Of course all this in a rude tone. This agent has no desire of helping me. I have the same experience with another company, Betabrand, and they took care of the issue right away. If you have an issue with your order do not expect much from them.

Someone applied with my SSN for a loan I reported to SBA and other agencies and they did cancel the fake application active mine through customer service apparently because I called again and that customer hostile representative never did. Customer service look like they ar untrainned properly and with a sense of power over callers